Understand How People Feel and Might Behave With Sentiment Analysis
With embedded integration and deep mining, reveal hidden sentiment, connect insights, and deliver sentiment analysis results into dashboards or apps.
Get insights from feedback channels to understand market interest
Focus on Tonal Sentiment
Create custom sentiment analysis reflecting emotional tone, which is part of the improvement process.
See the sentiment score of each model to understand the strength of the underlying machine-learning software.
Search for positive or negative sentiment through social listening, text mining, opinion mining, or media monitoring.
Integrate systems and unlock more insights using predictive AI
Leverage built-in models or develop models from scratch to turbo-charge propensity modeling efforts.
Sentiment analysis is critical to understanding the overall health of your brand, product, and solution loyalty and identifying customers' pain points.
Monitor customer satisfaction and experience in a single pane by understanding their tonal response.
Keep on top of the critical metrics through dashboards and reports.
Real Time Relationship Tracing
Customer events continuously inform sentiment analysis algorithms, updating you on overall health.
Mining centralized views of customer information helps surface signals otherwise disconnected across the platform.
Link with Put It Forward's process automation to trigger platform events automatically.
Key features of predictive data analytics
Foresight - 360 Intelligence
AI data analytics and predictive insights are embedded into the places where your team does the most valuable work - in real-time with the customer.
Seven Steps to Closed Loop AI
Seven core steps that need to be in place to ensure predictive success. Find them here with the necessary details to validate that conditions for success are present.
Scaling by AI Automation
Repeatable patterns for success to scale by automation and AI-driven processes. Learn how we’ve managed to leverage these two concepts for scale.
FAQ about Sentiment Analysis
Sentiment analysis is the process of automatic detection of emotions and understanding how people feel about a specific product, service, or offer. With deep data mining, organizations can reveal hidden sentiments to act on.