Experiences with predictive insights powered by Intelligent Automation
Deep Insights Simplified
Data insights are made easy to understand and work with that show really what is happening with the customer.
Customer Lifetime Value
Understand the possible total value of the customer over their lifetime to allocate appropriate resources.
Human in The Loop
Easy to use, with day-to-day decision-making process without requiring a Ph.D. in computer science.
We have helped to transform their customer experience agenda
According to McKinsey, Armed with advanced analytics, customer-experience leaders gain rapid insights to build customer loyalty, make employees happier, achieve 5 to 10 percent revenue gains, and reduce costs by 15 to 25 percent within two or three years.
High-quality predictive customer Insights for all teams
Centralize and mine data touchpoints to create an insight engine for action.
Create Unified Customer Views
The ability to create customer 360 views is at the core of an omnichannel strategy.
Easily integrate customer engagement data from many sources to drive rapid business processes.
Use this data to surface insights and trigger process steps.
Optimize Best of Breed
Best-of-breed systems were never made to work well together.
To optimize the customer experience process and unlock the friction, organizations need a composable data platform.
Enable best-in-class operational processes to serve the customer.
Amplify decision automation
There's often too much data scattered across multiple systems to effectively make high quality decisions.
To enable high-quality decisions at scale powerful data solutions that leverage AI and machine learning need to be brought to the frontline at part of the engagement process.
Tools that make it easy for the untrained professional to leverage data science and not be a technical developer.
What Unlocks a Powerful Customer Experience?
More solutions to take your customer experience to the next-level
The Key for Better Customer Experiences
Learn how to optimize processes and interactions across all touchpoints. Access the unified view of customer data and lower costs of acquisition.
How to Create a Customer Experience Strategy
Based on market feedback, the customer experience strategy can be effectively applied to both B2B and B2C scenarios.
How to Predict Customer Behavior and Analyze the Demand
Quickly identify intent within large data sets, connect insights into action with embedded integration, and monitor insights on the intelligent dashboard.
Discover B2B Customer Experience trends by industry
Customer experience is mission critical in the banking industry – one recent market research found that banks could expect a 27.5% growth rate simply by improving their customer experience scores by 10%.
The omnichannel experience offers the perfect way to build the connection between online banking and a traditional face-to-face service. Banks can provide customers with a choice of channels and allow them to switch from one to another without disrupting or fragmenting their journey.
A significant advantage is that banks can quickly and efficiently resolve problems, respond faster to customer needs and save on support costs. By providing a more personalized experience, banks become more flexible, adapting to customers’ needs. All this impacts loyalty and increases customer satisfaction.
Today, high-tech organizations are focused on delivering differentiated customer experiences and have already implemented data platforms and AI in their businesses to better understand customers and accelerate growth and loyalty.
According to an Adobe survey, 59% of high-tech customers have made analytics, data management, and customer data platforms a top technological priority to enhance the customer experience.
Data management, analytics, and artificial intelligence became essential to move forward. High-tech businesses that invest in and adopt these technologies effectively will be better positioned to deliver more hyper-relevant, personalized experiences.
Retail organizations work hard to create a personalized experience for customer engagement. Customer experience management solutions help organizations understand their customers' needs and deliver an excellent customer experience.
Personalized experiences help retailers to customize offers across all channels, capture the most preferred channels to interact, engage customers in real-time via interactive conversations, make the best value proposition, promote cross/up-sell at the right time, and gain long-term opportunities.
All this helps to solve pressing challenges such as the inability to engage customers in preferred channels, limited data analysis and lack of automation.
Customer service and digital experiences are vital points for B2B telecom businesses. Investing in digital channels and innovative technologies allows them to maintain a competitive edge.
Connected experiences help to analyze customer journeys, providing personalized experiences and interactions across multiple channels. With live chats, text chats, mobile accessibility, virtual support self-service and more, telcos can increase their agility and provide intuitive experiences.
Embedding AI solutions makes collecting more data and providing better assistance easier. The same happens with omnichannel services; it helps to get seamless transitions from multiple ways of communication.
A seamless end-to-end experience can be provided to patients by improving interactions between the healthcare provider and customers across multiple touch points. Through the transition from selecting healthcare providers to scheduling appointments, retention at each stage can be improved by using innovative customer experience solutions.
Tasks such as checking doctors' availability, scheduling appointments, making eligibility checks, processing insurance claims, and data migrations can be easily automated through AI. All this brings many benefits: it increases the provider-patient trust levels, enhances loyalty, and increases patient satisfaction.