Intelligent automation platform to modernize and manage IT Operations
IT Operations Excellence
Unleash IT to focus on valuable work by leveraging AI for IT operations to optimize resources and infrastructure to be cost-effective and aligned with business goals.
Manage Your IT Stack Efficiently
Automating your tools with Intelligent Automation Platform enables you to handle workflows at scale without switching between products to eliminate friction.
Lower Cost and Effort to Deliver More
Being a plug-n-play solution helps teams, whether their skill cap, take control more rapidly enabling them to deliver value faster to all teams across the enterprise.
By McKinsey, predicts that improvements in analytics and automated problem-solving features will shift 30% of IT operations tasks from support to continuous engineering. One way to achieve this is to streamline IT operations by adopting intelligent automation.
Intelligent automation delivers IT operational analytics
Connect teams and tools to create common workflows understandable by everyone and ultimately enhance collaboration organization-wide.
Execute mission-critical functions easily
Data protection through backups, system recovery after interruption fine-tuning server configurations, and resource allocation for uninterrupted service delivery are just some mission-critical functions IT Operations are responsible for.
With an Intelligent Automation Platform, IT teams can better manage costs, optimize IT resources, and enhance efficiency, leading to reduced manual errors and freeing up time to focus on more strategic initiatives.
Governance and Disaster Mitigation
IT Operations teams aim to reduce downtime and revenue loss. With a single platform, they can observe infrastructure performance and security, evaluate security postures, define operational metrics, scrutinize processes and services, and ensure software license compliance.
Automating processes such as system and user provisioning or authorizations and authentications help mitigate risk, ensuring business continuity while providing security and compliance. These are just a few added benefits of the Intelligent Automation Platform. This is especially critical in the era of increasing cyber threats.
Infrastructure and Configuration Management
The role of IT Operations teams has expanded to oversee the organization’s IT infrastructure, including computing and networking hardware linked with software applications. This covers hybrid cloud environments, cloud-based applications, network security, facility management, and hardware curation.
The Intelligent Automation Platform can provide the observability to help enhance infrastructure and service performance, leading to improved customer experiences and creating a solid foundation for innovation by allocating more time and resources to develop new technologies and services.
More solutions to turbo-charge IT Operations
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Why invest in IT Operations?
The ever-expanding scope of IT puts pressure on ITOps teams striving to deliver quality services. Without proper investment, the enterprise will continue to experience high impacts on revenue, reputation, productivity, efficiency, and talent drain.
High cost of IT Outages and IT Disruptions, according to various studies:
The average price of a data center outage exceeds $300,000 (Emerson)
The hourly cost of critical application failure is over $500,000 (Gartner)
81% of consumers will leave after 2-3 poor digital experiences (Aspect).
The lack of agility and efficiency impedes IT agility to support changing initiatives. Manual ITOps processes can‘t keep pace with requirements for rapid deployments. This leads to IT bottlenecking business progress. Integrating automation and AIOps can modernize ITOps. IT operations management software also frees staff to work on innovation instead of repetitive maintenance.
FAQ about IT operations automation
IT Operations is the practice of managing and maintaining the IT infrastructure of a business. This includes monitoring, troubleshooting, and resolving IT issues that arise. By implementing robust IT Operations capabilities in a phased manner, your enterprise can transform IT into a responsive strategic asset that unlocks productivity, minimizes risks, and fuels data-driven innovation.
Application management is managing software applications, tools, and their associated processes. Application management is almost always part of IT Operations.
IT infrastructure refers to the hardware, software, and communication networks used to store and process data. IT infrastructure management is a core component of IT Ops.
Information Technology Infrastructure Library is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs.
ITOM (IT Operations Management) is the term used in ITSM and coined in ITIL, the IT Infrastructure Library. ITOps and ITOM are interchangeable terms.
DevOps is the collaboration between software development and IT Operations teams to automate, monitor, and troubleshoot software applications. IT Ops and DevOps go hand in hand.
Coined by Gartner, AIOps—i.e., artificial intelligence for IT operations—is the application of artificial intelligence (AI) capabilities, such as natural language processing and machine learning models, to automate and streamline operational workflows. Specifically, AIOps uses big data, analytics, and machine learning capabilities to do the following:
- Collect and aggregate the vast and ever-increasing volumes of data generated by multiple IT infrastructure components, application demands, performance-monitoring tools, and service ticketing systems.
- Intelligently shift ‘signals’ out of the ‘noise’ to identify significant events and patterns related to application performance and availability issues.
- Diagnose root causes and report them to IT and DevOps for rapid response and remediation —or, in some cases, automatically resolve these issues without human intervention.
AI Operations uses AI and machine learning to automate IT Operations, while IT Operations relies on human intervention.