Zendesk Jira Integration Solution

No-Code configuration connectors for Zendesk and Jira that create custom integrations in minutes.

By integrating Zendesk with Jira, you can ensure that your customer service and engineering teams are always aligned whenever a development issue arises
This integration enables seamless escalation and linking of Zendesk tickets to Jira issues
Reduce IT costs for custom builds and maintenance

Jira Zendesk Integration For The Entire Team

ServiceNow Jira integration operations use case

Operations and Users

This integration brings critical solution capabilities for the operational team leader and end users.

It's important to note that your users will stay working within Jira or Zendesk.

So what does it do:

- Automates the linking of issue creation and IT task execution process between Jira and Zendesk
- Automates all manual bi-directional updates between Zendesk and Jira, such as milestones and completions
- Saves time by keeping issues, tasks, updates, notes, time, and status all in synch
- Optimize service and support processes with processes specific to the type of issue or activity being fulfilled
- Integrated reporting and issue analytics
- Improve reporting and forecasting with up-to-date views of your team tasks and time entry

Architect

How does this integrate into your environment, and what's needed for deployment?

First, it's essential to know that everything in Put It Forward is configuration-based, meaning it's fast to deploy, and you don't have to maintain code.

- Centralize process setup and configuration in the Process Orchestration
- Scale process automation across the Service and IT teams
- Cross-link events such as new issue creation or activity updates within a task
- Reduce duplication of efforts with automated bi-directional or uni-directional updates
- Automate large operations like issue cloning for even greater efficiencies

ServiceNow Jira integration leadership and executive sponsor

Business Leadership

What you can expect from deploying Service/Support/IT cross-automation.

The teams will always need to use solutions specific to their operations, whether in service management, delivery, technology, development, or support.

Solution Results and Outcomes:

- Maximize resource efficiency by standardizing processes and reducing double-entry
- Increase execution quality by getting everyone synchronized on the same page
- Improve decision quality with centralized activity reporting - either in
Zendesk or Jira or Put It Forward
- Reduce license costs and save time by eliminating double system entry
- Better service and support delivery with see-through updates directly to the issue creator

Key Features for Zendesk Jira Integration

Automate issue creation and a complete view of customer conversations related to it between Zendesk and Jira systems seamlessly.

Seamless Project Integration

Have projects, epics, conversations, tasks, notes and attachments be seamlessly connected so everyone stays synched up

Reporting in Zendesk or Jira

Keep your reporting straight with cross system metrics such as updates on the issue’s resolution and tickets updates

Work Your Way

Use your own naming conventions in each system while the integration manages the relationships between them

Bi-Directional Connectors

Get access to all of the data in Zendesk or Jira and and integrate it into bi-directional workflows and processes

Document and Asset Sync

Keep everyone on the same page by ensuring that most current version of attached documents are in each system

Business Rules and Triggers

Use business rules and triggers to determine when events happen such as only create an issue when it's approved

Jira On-Premise Connection

If you're using Jira on premise you can securely and seamlessly connect with Zendesk to keep everyone in sync

No Code Configuration

A no-code platform that enables business users of any technical level to quickly create powerful integrations

Simplified Jira Zendesk integration

Use a visual, drag-and-drop interface to easily build Jira Zendesk integration.

Complete bi-directional integration that allows data flow in both directions
Real-time to bulk integration that meets your workflow needs
Improve efficiencies and minimize IT costs with 24/7 support
Centrally manage exceptions, notifications and errors
Integrated data security and governance

Integration Frequency Selection

Choose the frequency that you want the integration to run at.

Automated integrations can run at the frequency of your choice
Bi-directional integrations can run at different speeds
Schedule an integration to run some time in the future or also start in the past to catch up data after a change

Get efficient with Zendesk and Jira automation

Take manual work out and focus on high-impact tasks.

Easily orchestrate multi-step automation that streamlines a variety of operations
Trigger events, notifications, and actions within Zendesk and Jira
Scale process automation with AI-powered decision making

Update and Trace from Zendesk

Sometimes you need to hold off on when something is integrated.

Select which issues and tickets are integrated into Zendesk and Jira when you're ready.
Have the corresponding Jira issue ID and link available in Zendesk

Zendesk Jira Integration Resources

How to integrate Zendesk with Jira

This how-to article on how to seamlessly integrate Zendesk with Jira, enhance collaboration and efficiency between customer support and development teams.

Read now

Case Study

Failed and stalled project turned around with Put It Forward Integration Designer which reduced overall costs, brought the project in to completion and exceeded the original mandate.

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Real-time Data Integration

Real-time data integration immediately processes and stores data as it is collected from various sources, making sure that users have up-to-the-minute information on what is happening within their organization.

Learn more

Ready to Take the Next Step With Zendesk and Jira integration?

Key Features

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FAQ about Jira integration with Zendesk

What is bi-directional Zendesk integration with Jira?

The synchronization of two datasets in a bi-directional Jira to Zendesk integration enables them to function as a unified system while retaining their individual identities.

By implementing bi-directional Jira to Zendesk integration, you can align customer service teams with engineering teams by synchronizing tickets, resolution updates, issues, comments, and documents, which significantly streamlines your workflow.

Put It Forward's Jira to Zendesk integration allows easy customization of the synced fields, mapping, and triggering conditions, making the integration process fast and efficient.

How to integrate Zendesk with Jira?

Zendesk integration with Jira allows you to synchronize data across systems, export, load data, add data quality checks or govern your data.

This pre-built connector aligns teams and reduces manual work allowing them to focus on mission-critical tasks.

There are three easy steps to start with it:

1. Point the pre-built connectors from Put it Forward or use your connector to automatically integrate the source and destination.

2. Click on the data services or add any business rules or transformations to the integration.

3. Get the data flowing between the source and destination by selecting the integration interval and activating it.

Do I need Jira Zendesk integration?

Here are common scenarios you would need Jira Zendesk integration for:

1. Bi-directional tickets to issues sync between Zendesk and Jira.

2. Get customer experience roll-up by improving productivity and communication.

3. A complete view from customer service to engineering: see customer conversations related to the issue to understand its potential resolution.

4. Workflow and process improvement: eliminate manual work to focus on critical tasks.

6. Complete control of data sharing: choose the Jira info you want to show in your Zendesk account and vice-versa.

7. Data analysis to determine effective task and issue behaviors.

What is business rule integration for Zendesk and Jira?

This integration provides a business rule-based sync of data. Business rules are guidelines or restrictions about business behavior. For example, Jira Zendesk integration empowers users to decide which events will trigger which actions and which data should be flowing between these two systems. This solution allows you to use business logic without developer assistance and a need for an additional tool.

What is integration frequency?

Zendesk Jira integration frequency is a feature that empowers users to decide how often data updates. Users can invoke data sync in real-time, just in time, or in batch cycles.

What is the business value of Zendesk integration with Jira?

Zendesk integration with Jira helps you reduce duplication of license costs and keeps your project teams in sync.