Service Connected

Serve your customers more effectively and efficiently

Connecting the data to the process

Service delivery requires quick and accurate responses to keep customer service levels acceptable.  But what are the data challenges in making that happen and how can we help you achieve a higher level of customer service?

Service Execution Automation

Are you able to have automated and consistent service delivery experience or is everything a one-off project?

Activity Management

How do you manage the use of resources against contracted service requests to ensure consistent quality in the delivery?

Process Orchestration

Can you see and track from a service delivery perspective what activity in is process?  Can you do this real-time and make critical changes as a result?

"42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications." 

Forrester

Do More

Improve your level of service delivery by connecting data, systems and people across your enterprise.


Project Creation

Auto create projects based on service requests

Activity/Task Sync

Keep support cases and events synchronized between projects and service

Predictable Rate Cards

Ability to set rates based on predictable costs

Cost Attribution

Determine effective support behaviors to drive reduced costs

Cross - Channel

Connect front-end to back-end to deliver higher quality of customer service

Activity Reporting

Improve service delivery with shared activity performance reporting 

Project Level Sync

Improve collaboration with shared project level views

Project Control

Manage projects better with centralized control

Service Execution Automation

Connecting Work Management to Service Delivery

Create a consistent and repeatable process for delivery, quality and scale. Keeping the customer or user in the process and getting the right information at the right time to achieve higher level of execution.

Activity Management

Connecting Work Management and Service Delivery

Identify better how to manage projects and service delivery with shared activity performance.  Budget resources more effectively by determining rate cards and burn down measurements ahead of time.

Process Orchestration

Connecting Work Mangement to Service Delivery

Avoid project restarts or losing customer interaction by managing the activities effectively across the organization and provide the right resources at the right time.

Patterns for Success

IDC Analyst Guidance

Report

Informed Choices

Buy or Build

Infosheet

Digital Transformation

Infosheet

Case Study

6 Questions To Ask A Potential Partner

Guidebook

The Truth With Native Integration

Can You Afford It?

Whitepaper

Best Practice Guidebook

Roadmap for Success

Report

Solutions Templates

Best Practice Templates

Blog

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