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Seamless ServiceNow Jira Integration for Enterprise-Grade Collaboration

Eliminate Silos Between IT Service & Development Teams

Automate bidirectional workflows ServiceNow Jira integration in days, not months, with our prebuilt no-code process control platform.

  • Adapt no-code workflows without developer dependencies using drag-and-drop rules.
  • Bi-directional sync: "Automatically mirror tickets, comments, and status changes across systems.
  • Prebuilt automation templates: Launch onboarding, incident resolution, and change management workflows.
  • Supports custom objects, fields, and data transformation.
  • Leverage AI insights and automated reporting to optimize processes, identify blockers, and centralize reporting.
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Top 3 Common Challenges in ServiceNow Jira Integration

The Most Costly Barriers to Seamless IT and DevOps Collaboration - and Their Business Impact

ServiceNow Jira Integration Complexity

Integration Complexity

40% increase in resolution times with team misalignment.

Complex workflows and customizations slow integration, leading to longer incident resolution and higher costs.

ServiceNow Jira integration synchronization issues.

Data Synchronization & Integrity

35% of work is duplicated due to data silos.

Poor synchronization causes duplicate work, manual fixes, and lost productivity, directly impacting efficiency.

ServiceNow Jira real time integration visibility gaps.

Real-Time Update Visibility Gaps

60% of IT incidents need dev input but lack automation.

Delayed or missing updates result in missed SLAs, slower response, and dissatisfied customers and stakeholders.

Jira ServiceNow Integration For The Entire Team

ServiceNow Jira integration operations use case

Operations and Users

This integration brings many critical capabilities to the solution for the operational team leader and end users.

It's important to note that your users will stay working within Jira or ServiceNow. 

So what does it do:

- Automates the linking of issue creation and IT task execution process between Jira and ServiceNow
- Automates all manual bi-directional updates between ServiceNow and Jira, such as milestones and completions
- Saves time by keeping issues, tasks, updates, notes, time, and status all in synch
- Optimize service and support processes with processes specific to the type of issue or activity being fulfilled
- Integrated reporting and issue analytics
- Improve reporting and forecasting with up-to-date views of your team tasks and time entry

ServicenNow Jira integration architect solution

Architect

How does this integrate into your environment, and what's needed for deployment?

First, it's essential to know that everything in Put It Forward is configuration-based, meaning it's fast to deploy, and you don't have to maintain code.

- Centralize process setup and configuration in the Process Orchestration
- Scale process automation across the Service and IT teams
- Cross-link events such as new issue creation or activity updates within a task
- Reduce duplication of efforts with automated bi-directional or uni-directional updates
- Automate large operations like issue cloning for even greater efficiencies

ServiceNow Jira integration leadership and executive sponsor

Business Leadership

What you can expect from deploying Service/Support/IT cross-automation.

The teams will always need to use solutions specific to their operations, whether in service management, delivery, technology, development, or support.

Solution Results and Outcomes:

- Maximize resource efficiency by standardizing processes and reducing double-entry
- Increase execution quality by getting everyone synchronized on the same page
- Improve decision quality with centralized activity reporting - either in
ServiceNow or Jira or Put It Forward
- Reduce license costs and save time by eliminating double system entry
- Better service and support delivery with see-through updates directly to the issue creator

The Analysts Say Put It Forward Is Way Ahead

IDC report on next generation business automation platforms

Simplified Jira ServiceNow Integration  

Use a visual, drag-and-drop interface to easily build Jira and ServiceNow integration.

  • Complete bi-directional integration that allows data flow in both directions

  • Real-time to bulk integration that meets your workflow needs

  • Improve efficiencies and minimize IT costs with 24/7 support
  • Centrally manage exceptions, notifications and errors

  • Integrated data security and governance

Jira ServiceNow Integration Designer
jira servicenow integration frequency
Integration Frequency Selection

Choose the frequency that you want the integration to run at.

  • Automated integrations can run at the frequency of your choice

  • Bi-directional integrations can run at different speeds

  • Schedule an integration to run some time in the future or also start in the past to catch up data after a change

Get efficient with ServiceNow and Jira automation

Take manual work out and focus on high-impact tasks and orchestrate processes across teams. 

  • Easily orchestrate multi-step automation that streamlines a variety of operations

  • Trigger events, notifications, and actions within ServiceNow and Jira 

  • Scale process automation with AI-powered decision making

Servicenow Jira Integration Process Orchestration Manager

Key Features for Jira ServiceNow Integration

Automate project creation and assign tasks and issues between ServiceNow and Jira systems seamlessly. Identify how to manage projects better with shared activity performance. 

Seamless Project Integration

Have projects, issues, incidents, tasks, notes and attachments be seamlessly connected so everyone stays synched up

Reporting in ServiceNow or Jira

Keep your reporting straight with cross system metrics such as percent complete, resource utilization and cost tracking

Work Your Way

Use your own naming conventions in each system while the integration manages the relationships between them

Bi-Directional Connectors

Get access to all of the data in ServiceNow or Jira and use it in bi-directional process or task flows

Document and Asset Sync

Keep everyone on the same page by ensuring that most current version of attached documents are in each system

Business Rules and Triggers

Use business rules and triggers to determine when events happen such as only create a project when it's approved

Jira On-Premise Connection

If you're using Jira on premise you can securely and seamlessly connect with ServiceNow to keep everyone in sync

No Code Configuration

A no code environment allows you to work efficiently and scale mission-critical processes

Put It Forward ServiceNow and Jira integration Resources

Leveraging API Integration

This how to article goes through the steps for leveraging api integration as part of digital transformation as you consider scale.

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Case Study

Failed and stalled project turned around with Put It Forward Integration Designer which reduced overall costs, brought the project in to completion and exceeded the original mandate.

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How Jira ServiceNow Integration Works

A practical how-to guide to real-time integration between Jira and ServiceNow. Learn more about best practices and use cases in our blog article. 

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ServiceNow Jira Integration – Frequently Asked Questions (FAQs)

How does the bi-directional ServiceNow Jira integration work and what can I sync?

The bi-directional ServiceNow Jira integration from Put It Forward enables real-time, automated synchronization of issues, incidents, tasks, comments, attachments, and custom fields between ServiceNow and Jira. This means updates in one system are instantly reflected in the other, eliminating manual data entry and ensuring both IT and development teams always have the latest information for faster, more accurate resolution.

What are the main benefits of integrating Jira with ServiceNow for my organization?

Integrating Jira with ServiceNow streamlines cross-team collaboration, reduces duplicate work, improves data visibility, and automates manual processes. This results in faster issue resolution, better compliance, and significant IT cost savings, while allowing each team to work in their preferred platform.

Is the ServiceNow to Jira integration difficult to set up or maintain?

With Put It Forward, the ServiceNow to Jira integration is designed for easy, no-code setup using a visual drag-and-drop interface. You can configure, map fields, and set business rules without technical expertise, and ongoing maintenance is simplified with centralized error handling and 24/7 support.

Can I customize what data gets synchronized between Jira and ServiceNow?

Yes, Put It Forward’s platform allows you to fully customize which fields, attachments, comments, and entities are synchronized between Jira and ServiceNow. You can also create business rules and triggers to control exactly when and how data flows, ensuring the integration fits your unique workflow requirements.

What about security and compliance for ServiceNow Jira integration?

The ServiceNow Jira integration by Put It Forward uses enterprise-grade security, including encrypted data transfers, granular permissions, and full audit trails. This ensures compliance with industry regulations and provides transparency for every change made across both systems.

How does this solution compare to other Jira integration with ServiceNow options on the market?

Unlike basic connectors, Put It Forward’s solution offers advanced customization, real-time bi-directional sync, robust reporting, and no-code configuration. This makes it more flexible, scalable, and easier to use than most marketplace or native integrations, delivering faster ROI and supporting complex enterprise use cases.

What support is available if I have issues with my ServiceNow Jira integration?

Put It Forward provides 24/7 expert support, comprehensive documentation, and a dedicated onboarding team to ensure your ServiceNow Jira integration is always running smoothly and delivering maximum value to your business.

What You Should Do Next

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