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Turn Key ServiceNow Jira Integration Connectors

Servicenow Jira no-code integration allows you to seamlessly align customer support and development teams for faster issue resolution, create higher-quality solutions, and maximize productivity.

  • Configure pre-built connectors that utilize all of the api
  • Supports custom objects, fields and data transformation
  • Orchestrate process control across systems and teams
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Jira ServiceNow Integration For The Entire Team

ServiceNow Jira integration operations use case

Operations and Users

This integration brings many critical capabilities to the solution for the operational team leader and end users.

It's important to note that your users will stay working within Jira or ServiceNow. 

So what does it do:

- Automates the linking of issue creation and IT task execution process between Jira and ServiceNow
- Automates all manual bi-directional updates between ServiceNow and Jira, such as milestones and completions
- Saves time by keeping issues, tasks, updates, notes, time, and status all in synch
- Optimize service and support processes with processes specific to the type of issue or activity being fulfilled
- Integrated reporting and issue analytics
- Improve reporting and forecasting with up-to-date views of your team tasks and time entry

ServicenNow Jira integration architect solution

Architect

How does this integrate into your environment, and what's needed for deployment?

First, it's essential to know that everything in Put It Forward is configuration-based, meaning it's fast to deploy, and you don't have to maintain code.

- Centralize process setup and configuration in the Process Orchestration
- Scale process automation across the Service and IT teams
- Cross-link events such as new issue creation or activity updates within a task
- Reduce duplication of efforts with automated bi-directional or uni-directional updates
- Automate large operations like issue cloning for even greater efficiencies

ServiceNow Jira integration leadership and executive sponsor

Business Leadership

What you can expect from deploying Service/Support/IT cross-automation.

The teams will always need to use solutions specific to their operations, whether in service management, delivery, technology, development, or support.

Solution Results and Outcomes:

- Maximize resource efficiency by standardizing processes and reducing double-entry
- Increase execution quality by getting everyone synchronized on the same page
- Improve decision quality with centralized activity reporting - either in
ServiceNow or Jira or Put It Forward
- Reduce license costs and save time by eliminating double system entry
- Better service and support delivery with see-through updates directly to the issue creator

2 Minute Demo Tour of ServiceNow Jira Integration

See how seamless Jira ServiceNow integration runs in the background, enabling your teams to work in their environment.

Key Features for Jira ServiceNow Integration

Automate project creation and assign tasks and issues between ServiceNow and Jira systems seamlessly. Identify how to manage projects better with shared activity performance. 

Seamless Project Integration

Have projects, issues, incidents, tasks, notes and attachments be seamlessly connected so everyone stays synched up

Reporting in ServiceNow or Jira

Keep your reporting straight with cross system metrics such as percent complete, resource utilization and cost tracking

Work Your Way

Use your own naming conventions in each system while the integration manages the relationships between them

Bi-Directional Connectors

Get access to all of the data in ServiceNow or Jira and use it in bi-directional process or task flows

Document and Asset Sync

Keep everyone on the same page by ensuring that most current version of attached documents are in each system

Business Rules and Triggers

Use business rules and triggers to determine when events happen such as only create a project when it's approved

Jira On-Premise Connection

If you're using Jira on premise you can securely and seamlessly connect with ServiceNow to keep everyone in sync

No Code Configuration

A no code environment allows you to work efficiently and scale mission-critical processes

Put It Forward ServiceNow and Jira integration Resources

Leveraging API Integration

This how to article goes through the steps for leveraging api integration as part of digital transformation as you consider scale.

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Case Study

Failed and stalled project turned around with Put It Forward Integration Designer which reduced overall costs, brought the project in to completion and exceeded the original mandate.

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How Jira ServiceNow Integration Works

A practical how-to guide to real-time integration between Jira and ServiceNow. Learn more about best practices and use cases in our blog article. 

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Simplified Jira ServiceNow Integration  

Use a visual, drag-and-drop interface to easily build Jira and ServiceNow integration.

  • Complete bi-directional integration that allows data flow in both directions

  • Real-time to bulk integration that meets your workflow needs

  • Improve efficiencies and minimize IT costs with 24/7 support
  • Centrally manage exceptions, notifications and errors

  • Integrated data security and governance

Jira ServiceNow Integration Designer
jira servicenow integration frequency
Integration Frequency Selection

Choose the frequency that you want the integration to run at.

  • Automated integrations can run at the frequency of your choice

  • Bi-directional integrations can run at different speeds

  • Schedule an integration to run some time in the future or also start in the past to catch up data after a change

Get efficient with ServiceNow and Jira automation

Take manual work out and focus on high-impact tasks and orchestrate processes across teams. 

  • Easily orchestrate multi-step automation that streamlines a variety of operations

  • Trigger events, notifications, and actions within ServiceNow and Jira 

  • Scale process automation with AI-powered decision making

Servicenow Jira Integration Process Orchestration Manager

FAQ about Jira ServiceNow integration

What is bi-directional ServiceNow Jira integration?

Bi-directional ServiceNow Jira integration is the synchronization of two datasets. This allows them to act as one while still maintaining their individual distinction as separate. 

Bi-directional Jira ServiceNow integration allows you to sync projects, issues, incidents, documents, and custom fields between Jira and ServiceNow. This provides a great advantage in keeping your workflow running smoothly by aligning customer support and development teams. 

ServiceNow integration with Jira by Put It Forward makes it quick to adjust the fields to sync, how they map, and conditions for when to trigger the synchronization process.

How to integrate ServiceNow with Jira?

Jira and ServiceNow integration allows you to do a data load, synchronize across systems, export, add data quality checks or govern your data. There are three easy steps to start with it:

1. Point the pre-built connectors from Put it Forward or use your own connector to automatically integrate the source and destination.

2. Click on the data services or add any business rules or transformations to the integration.

3. Get the data flowing between the source and destination by selecting the integration interval and activating it.

Do I need ServiceNow and Jira integration?

Here are common scenarios you would need ServiceNow and Jira integration for:

1. Bi-directional project sync between ServiceNow and Jira.

2. Get development performance roll up.

3. Centralized activity management across processes.

4. Workflow and process improvement. 

5. Integrated reporting.

6. Enhance forecasting models and reporting with deeper views of your team tasks. 

7. Data analysis to determine effective task and issue behaviors.

What is business rule integration for Jira and ServiceNow?

This integration provides a business rule-based sync of data. Business rules are guidelines or restrictions about business behavior. For example, ServiceNow Jira integration empowers users to decide which events will trigger which actions and which data should be flowing between these two systems. This solution allows you to use business logic without developer assistance and without a need for an additional tool.

What is integration frequency?

Jira ServiceNow integration frequency is a feature that empowers users to decide how often data updates. Users can invoke data sync in real-time, just in time, or in batch cycles.

What is the business value of Jira and ServiceNow integration?

Jira and ServiceNow integration helps you reduce duplication of license costs and keeps your customer support and development teams in sync.