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Services Connected Solutions to Unlock Relationships

Service solutions from Put It Forward enable organizations to execute on better solutions and build relationships

  • Decision and process mining to unlock execution and delivery bottlenecks
  • No code connection and integration for fast data access
  • Eliminate manual rework and build intelligent process flows

Connecting the data to the process

Service delivery requires quick and accurate responses to keep customer service levels acceptable. But what are the data challenges in making that happen and how can we help you achieve a higher level of customer service?

Service Execution Automation

Are you able to have automated and consistent service delivery experience or is everything a one-off project?

Activity Management

How do you manage the use of resources against contracted service requests to ensure consistent quality in the delivery?

Process Orchestration

Can you see and track from a service delivery perspective what activity in is process? Can you do this real-time and make critical changes as a result?

Service Execution Automation

Connecting Work Management to Service Delivery
  • Create a consistent and repeatable process for delivery, quality and scale. Keeping the customer or user in the process and getting the right information at the right time to achieve higher level of execution.

Activity Management

Connecting Work Management and Service Delivery
  • Identify better how to manage projects and service delivery with shared activity performance. Budget resources more effectively by determining rate cards and burn down measurements ahead of time.

Process Orchestration

Connecting Work Mangement to Service Delivery
  • Avoid project restarts or losing customer interaction by managing the activities effectively across the organization and provide the right resources at the right time.

"42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications."


Service Connections in Action

Everything OMC Connected Infosheet

Work Management and Service

Everything OMC Connected Infosheet

Asset Control

Everything OMC Connected Infosheet

Netsuite and Sugar CRM

Everything OMC Connected Infosheet

Analytics Embedded

Some Put It Forward Intelligent Automation
Solution Resources For You

What Is Intelligent Automation

Intelligent automation automates non-routine processes and tasks that require some level of thought. Learn how event processing and data mining work together.

Leveraging API Integration

Digital transformation requires leveraging api integration in new ways.  This how to guide walks you through the different types of api integration.

Using a Data Platform

When storing and seeing data is not enough. Understanding how to leverage a data platform is a key to competitive success for all enterprises.

Ready to Take the Next Step With Data Integration?

Do More

Improve customer relationship management and close deals faster by connecting data, systems and people across your enterprise.

Project Creation

Auto create projects based on service requests

Activity/Task Sync

Keep support cases and events synchronized between projects and service

Predictable Rate Cards

Ability to set rates based on predictable costs

Cost Attribution

Determine effective support behaviors to drive reduced costs

Cross - Channel

Connect front-end to back-end to deliver higher quality of customer service

Activity Reporting

Improve service delivery with shared activity performance reporting

Project Level Sync

Improve collaboration with shared project level views

Project Control

Manage projects better with centralized control