
“For us it was a no-brainer, how could we not have our team applications tied together via single sign on and centralized administration? Put It Forward solved this across our entire user base at huge scale”
Kristyn Cobstill - Project Lead
Embed revenue recommendations deep into where sales is engaging with the customer to increase close rates and deliver better experiences
Activity across campaigns, web, social and other channels feed into sentiment which is used to guide engagement by type.
Powerful AI and deep learning show the user what the predicted and probable type of response is going to be to their action.
Get the complete view of how a person has engaged with your organization across every channel and touch point from email to web to social and more.
Display your scoring models such as lead, firmographic and behavior scores in context with prediction to create even deeper understanding.
“For us it was a no-brainer, how could we not have our team applications tied together via single sign on and centralized administration? Put It Forward solved this across our entire user base at huge scale”
Kristyn Cobstill - Project Lead
“For me when our internal teams tried to replicate the Put It Forward technology that was when the pin dropped … these are really smart people”
Sarika Saoji - Marketing Platform Technologist
“What you just did for our productivity and how we work was magic - you guys are rock stars, I’m truly blown away"
Uma Asthana - Director of Operations and Technology
The integrated customer experience spans engagement, connection and orchestration road map requires multiple tools and technologies to execute. IDC shares how these pieces must work together to have end to end success.
Conversion Rates Of:
Engagement Increase:
Opt Out Rate Reduction:
Get attention focused on the things which are going to generate revenue, close the gap between guessing and knowing what’s going to happen to create better experiences for everyone.
Get the team focused on spending more time with the right kind of customer - providing a better level of service with deeper insights, and meaningful communication.
Shift the sellers time to focusing on the customers that can buy and away from trying to identify who might buy and when.
Tell the salesperson all the customers you have which have just bought a similar product and recommend who they should approach next.
Having the seller know what type of engagement and when the customer is likely to respond shifts the focus to content of the conversation to deliver higher value to the customer.