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See Through the Processes That Cross The PMO, IT and Service Organizations

Put It Forward Process Mining helps centers of excellence such as Project Management, IT and Service with visibility across their teams to execute better than ever.

  • Open views into processes that span the PMO or IT or Service parts of the organization.
  • Leverage the seamless orchestration across automation solutions, multi-tenant, and best of breed system process orchestration to optimize efficiency and create best practices.
  • Go deep into best-of-breed systems that each team uses.

Process Mining and Control For The Entire Team

Process mining use case for operations in PMO or IT or Service

Operations and Users

For the operational team leader and end users process mining across the IT or PMO or Service organizations brings an entirely new level of operational capability.

While your team members stay working in their systems you can mine their activities and the processes between systems. 

So what does it do:

- Creates views into the processes within a work group and across multiple work groups.
- Save money and time by optimizing processes for efficiency, identifying hidden bottlenecks and reducing the cost and complexity of working with best-of-breed systems.
- Optimize long-running or cross-enterprise or tenant processes with best practices for your organization.

Process mining for the project management, IT and service parts of the organization.


How does this integrate into your environment, and what's needed for deployment?

First, it's essential to know that everything in Put It Forward is configuration-based, meaning it's fast to deploy, and you don't have to maintain code.

- Work with processes and data defined in the Process Orchestration
- Scale process mining across project management,  IT dev ops, and the operations team in a single solution.
- Seamless analysis across multiple systems of execution.
- Analyze level 2 and 3 processes across your organization in a single environment.

Leadership benefits for process automation in IT, Project Management and Service

Business Leadership

What can you expect from deploying process mining into the PMO, IT, or Service organizations?

The teams will gain insight into how to work, informing their efforts to be more effective.

Solution Results and Outcomes:

- Value-driven automation planning and business observability.
- Increase operational capacity with execution alignment.
- Improve decision quality with centralized planning and control.
- Reduce leaks to inefficient process gaps across the organization.
- Be better positioned to leverage AI and other automation technologies.

Take a Tour of an End-to-End Process Orchestration

This solution demo performs process mining across several best-of-breed automation technologies into an enterprise-wide process flow, including Workfront, Jira and ServiceNow.

Put It Forward Process Automation Resources

How to Automate IT and Project Management Workflows

The guideline goes through the approach of automating processes between Workfront and Jira.  A step towards cross-department process mining.

Case Studies

See how automation teams use the Put It Forward platform to integrate and automate processes between across the enterprise.  There are multiple case studies available to reference.

Enterprise Orchestration and Automation

Step through an approach to enterprise orchestration and automation through seamless cross-platform flows to understand the transformative impact.

Key Features Of Put It Forward Process Mining

Process Analysis

360 Process Analysis

Gain end-to-end visibility into processes to see the complete 360 what is happening at all times.
Real time process analysis

Real Time Process Analysis

See into dark processes contained within the integration and orchestration layer to identify bottlenecks and blockers.
No Code Configuration

No Code Configuration

A no-code environment that allows you to work efficiently and scale through configuration with AI predictive modeling.
Integration connectors

Certified Connectors

Hundreds of supported industry-leading pre-built connectors for best of breed systems to include all the needed data..
predictive intent

Integrated Machine Learning and AI

Machine learning and AI modules integrated in that do the heavy lifting of deep data analysis.
Time and event based analysis

Time and Event Based Analysis

Analyze the processes by time or events to create separate views that deepen your understanding of where efficiencies can be created.
Process governance

In-flight Process Governance

Check process exits, manage exceptions, and perform error repair on the fly or answer audit calls.
Connect to on-premise systems

Secure On-Premise Connection

Secure and seamless connectivity between the cloud solutions, services and on-premise systems.

Integrated Process Mining

Use the integrated process mining tool to gain visbility into cross team processes and systems.

  • Process mining at the local level within a system and across multiple systems.

  • Create views based on events, time, or operations for multi-layered views of what is happening.

  • Identify how and where AI or automation steps can be introduce to unlock new value.

process mining tools
workfront integration with jira

Identify Blocks Then Optimize With Centralized Orchestration

Take manual work out of the process and focus on high-impact tasks. 

  • Control processes, design execution flows and create cross platform processes.

  • Trigger events, notifications, and actions within IT, PMO, Service, and other systems with the Process Automation Designer

  • Efficiently orchestrate multi-step automation that streamlines operations

  • Scale process automation with AI-powered decision making

FAQ about Put It Forward Process Mining

What is Process Mining?

Process mining analyzes business processes using data to identify inefficiencies, streamline operations, and improve performance.

What is process orchestration?

Process orchestration is the coordination and automation of workflows.

This approach ensures different business processes work together seamlessly, increasing efficiency, reducing errors, and improving overall productivity.

How does process mining work for IT teams using Jira or Microsoft DevOps

Process mining for IT teams using Jira or Microsoft DevOps provides the following business benefits:

  1. Enhanced Efficiency: By visualizing and analyzing workflows, process mining identifies and eliminates bottlenecks, leading to smoother and faster project completion.
  2. Improved Productivity: Automation of routine tasks and optimization of processes free up team members to focus on high-value work, boosting overall productivity.
  3. Data-Driven Decisions: Provides actionable insights based on actual data, enabling informed decision-making to improve process and performance.
  4. Increased Transparency: Offers a clear, real-time view of project progress and workflow status, improving communication and accountability within the team.
  5. Cost Savings: By optimizing processes and reducing inefficiencies, process mining helps lower operational costs and improves resource allocation.
  6. Continuous Improvement: Facilitates ongoing monitoring and refinement of processes, ensuring continuous improvement and adaptation to changing business needs.
How does process mining work for project management team using Workfront or Jira?

Process mining for project management teams using Workfront or Jira provides the following business benefits:

1. Improved Project Visibility: By visualizing the actual workflows and processes, project managers can see the real-time status of tasks and projects, enhancing transparency and oversight.

2. Optimized Workflow Efficiency: Identifies bottlenecks, delays, and inefficiencies in project workflows, enabling teams to streamline processes and improve task completion times.

3. Data-Driven Insights: Offers actionable insights based on historical and real-time data, allowing project managers to make informed decisions to optimize project execution and resource allocation.

4. Enhanced Collaboration: By providing a clear view of who is doing what and when, process mining fosters better communication and coordination among team members, reducing misunderstandings and duplication of efforts.

5. Risk Reduction: Identifies potential risks and deviations from the planned process early, allowing for proactive mitigation strategies to keep projects on track.

6. Continuous Improvement: Enables ongoing monitoring and analysis of project processes, fostering a culture of continuous improvement and adaptation to evolving project requirements and business goals.

How does process mining work for service organizations using ServiceNow, Oracle, Salesforce, Jira or Zendesk?

Process mining for service organizations using ServiceNow, Oracle, Salesforce, Jira, or Zendesk provides the following business benefits:

1. Enhanced Service Efficiency: By analyzing service workflows, process mining identifies bottlenecks and inefficiencies, enabling faster and more effective service delivery.

2. Improved Customer Experience: Streamlined processes lead to quicker resolution times and higher service quality, resulting in increased customer satisfaction.

3. Data-Driven Decision Making: Offers actionable insights from real-time and historical data, allowing managers to make informed decisions to optimize service processes and resource allocation.

4. Increased Transparency: Provides a clear, real-time view of service operations, improving visibility into the status and performance of service requests and tasks.

5. Cost Reduction: Identifies areas where resources are being wasted, enabling the organization to optimize resource use and reduce operational costs.

6. Enhanced Collaboration: By offering a comprehensive view of service workflows, process mining improves coordination and communication across different teams and departments.

7. Continuous Improvement: Facilitates ongoing monitoring and refinement of service processes, promoting a culture of continuous improvement and adaptability to changing service demands.

8. Compliance and Risk Management: Ensures that service processes adhere to regulatory requirements and internal policies, reducing the risk of non-compliance and associated penalties.

Do I need Put It Forward Process Mining?

Depending on your need, if you are doing localized process mining that is only bot-based or single threaded processs activity, then local process mining is sufficient.  If you are doing enterprise-wide process mining then Put It Forward's process mining and analytics is needed.  Both can be used without conflict.