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Creat Full Visibility Into Your eCommerce Process For Best In Class Customer Experiences

Put It Forward Process Mining for eCommerce gives you the ability to see end-to-end across your processes in a single solution.

  • Deliver flawless customer experiences by seeing the process from ordering through to fulfillment and shipping.
  • Reduce cancelations and lead times and improve straight through performance execution.
  • Improve experience continuity between online and offline processes so everything is aligned for the customer across your systems.

Process Mining and Control For The eCommerce Team

Process mining use case for eCommerce operations.

Operations and Users

For the operational team leader and end users eCommerce process mining opens a whole new level of customer experience improvement.

While you design and create processes in specialized systems at every step, you can mine activities and process steps to create an end-to-end view of what's actually happening. 

So what does it do:

- Creates a holistic view of the eCommerce process that includes every step and system, exposing points of weakness and areas for improvement.
- Save money and time by optimizing processes for efficiency, identifying hidden bottlenecks, and reducing the cost and complexity of working with best-of-breed systems.
- Optimize long-running or cross-enterprise or tenant processes with best practices for your organization.

Process mining for the ecommerce architect.


How does this integrate into your environment, and what's needed for deployment?

First, it's essential to know that everything in Put It Forward is configuration-based, meaning it's fast to deploy, and you don't have to maintain code.

- Work with processes and data defined in the Process Orchestration
- Scale process mining across all systems that are part of the eCommerce process.
- Identify choke points at the process level, local system or at the API.
- Analyze level 2 and 3 processes across your organization in a single environment.

Leadership benefits for process mining in ecommerce and enterprise systems.

Business Leadership

What can you expect from deploying process mining into the eCommerce process?

The teams will gain insight into how the process works and where it can be improved.

Solution Results and Outcomes:

- Value-driven automation planning and business observability.
- Increase operational capacity with execution alignment.
- Improve decision quality with centralized planning and control.
- Reduce leaks to inefficient process gaps across the organization.
- Be better positioned to leverage AI and other automation technologies.

Take a Tour of an End-to-End Process eCommerce Process

This solution demo performs process mining across several best-of-breed eCommerce and operational system technologies, including SAP and Sitecore to find hidden blockages.

Put It Forward Process Automation Resources

Harnessing Customer Insights

One key to staying competitive is understanding how the customer experiences your process. This discussion shows how to leverage insights for competitive gain.

Case Studies

See how automation teams use the Put It Forward platform to integrate and automate processes between across the enterprise.  There are multiple case studies available to reference.

Enterprise Orchestration and Automation

Step through an approach to enterprise orchestration and automation through seamless cross-platform flows to understand the transformative impact.

Key Features Of Put It Forward Process Mining

Process Analysis

360 Process Analysis

Gain end-to-end visibility into processes to see the complete 360 what is happening at all times.
Real time process analysis

Real Time Process Analysis

See into dark processes contained within the integration and orchestration layer to identify bottlenecks and blockers.
No Code Configuration

No Code Configuration

A no-code environment that allows you to work efficiently and scale through configuration with AI predictive modeling.
Integration connectors

Certified Connectors

Hundreds of supported industry-leading pre-built connectors for best of breed systems to include all the needed data..
predictive intent

Integrated Machine Learning and AI

Machine learning and AI modules integrated in that do the heavy lifting of deep data analysis.
Time and event based analysis

Time and Event Based Analysis

Analyze the processes by time or events to create separate views that deepen your understanding of where efficiencies can be created.
Process governance

In-flight Process Governance

Check process exits, manage exceptions, and perform error repair on the fly or answer audit calls.
Connect to on-premise systems

Secure On-Premise Connection

Secure and seamless connectivity between the cloud solutions, services and on-premise systems.

Integrated Process Mining

Use the integrated process mining tool to gain visbility into cross team processes and systems.

  • Process mining at the local level within a system and across multiple systems.

  • Create views based on events, time, or operations for multi-layered views of what is happening.

  • Identify how and where AI or automation steps can be introduce to unlock new value.

process mining tools
workfront integration with jira

Identify Blocks Then Optimize With Centralized Orchestration

Take manual work out of the process and focus on high-impact tasks. 

  • Control processes, design execution flows and create cross platform processes.

  • Trigger events, notifications, and actions within IT, PMO, Service, and other systems with the Process Automation Designer

  • Efficiently orchestrate multi-step automation that streamlines operations

  • Scale process automation with AI-powered decision making

FAQ about Put It Forward Process Mining

What is Process Mining?

Process mining analyzes business processes using data to identify inefficiencies, streamline operations, and improve performance.

What is process orchestration?

Process orchestration is the coordination and automation of workflows.

This approach ensures different business processes work together seamlessly, increasing efficiency, reducing errors, and improving overall productivity.

How does process mining work for eCommerce teams using Sitecore, Adobe or Salesforce?

Process mining is a technology that helps eCommerce teams analyze and optimize their business processes by extracting event data from various systems. Here's how it works for teams using Sitecore, Adobe, or Salesforce:


Salesforce integrates process mining through its partnership with Put It Forward. This integration allows eCommerce teams to:

  • Discover and Analyze Processes: Extract event data from Salesforce Clouds (e.g., Sales Cloud, Service Cloud) to understand and optimize processes like customer onboarding, claims handling, and order fulfillment.
  • Automate and Optimize: Use MuleSoft RPA to automate tasks identified through process mining. Apromore's simulation capabilities help estimate ROI and monitor the benefits of automation.
  • Continuous Improvement: Implement "roundtrip process mining" to continuously monitor and improve processes, ensuring they meet performance expectations and preempt issues like deadline violations or customer complaints.


Sitecore's robust personalization and content management capabilities can benefit from process mining from Put It Forward by:

  • Enhancing Personalization: Use insights from process mining to deliver more personalized content based on user behavior and preferences.
  • Optimizing Content Delivery: Analyze content creation and delivery processes to identify bottlenecks and improve efficiency, ensuring a seamless user experience.


Adobe Experience Manager (AEM) can leverage process mining to:

  • Streamline Content Management: Analyze workflows and content management processes to identify inefficiencies and optimize content delivery.
  • Improve Personalization: Use data-driven insights to enhance personalization strategies, targeting specific audience segments more effectively.
  • Enhance Performance: Monitor and optimize the performance of content delivery, ensuring high availability and fast load times even under heavy traffic.

In summary, process mining helps eCommerce teams using Sitecore, Adobe, or Salesforce to discover, analyze, and optimize their business processes, leading to improved efficiency, better personalization, and enhanced overall performance.

How does process mining work for eCommerce teams using SAP, Netsuite or Oracle ERP?

Process mining for eCommerce teams using SAP, NetSuite, or Oracle ERP involves analyzing event logs generated by these systems to identify inefficiencies, bottlenecks, and deviations in business processes. Here’s how it works for each ERP system:


SAP's process mining capabilities, often integrated with tools like Put It Forward, allow eCommerce teams to:

  • Extract Event Logs: Collect data from various SAP modules (e.g., order management, inventory, and customer service).
  • Process Visualization: Create visual maps of the actual processes, highlighting the flow of activities and identifying deviations from the standard process.
  • Identify Bottlenecks: Detect areas where delays occur, such as in order fulfillment or returns processing.
  • Optimize Processes: Use insights to streamline operations, reduce cycle times, and improve customer satisfaction.


NetSuite, with its integrated SuiteAnalytics and third-party tools like Put It Forward, enables eCommerce teams to:

  • Data Integration: Combine data from different modules (e.g., sales, finance, and inventory) to get a comprehensive view of business processes.
  • Advanced Analytics: Utilize saved searches, standard reporting, and SuiteAnalytics Workbooks to analyze process performance.
  • Process Discovery: Identify inefficiencies and rework in processes such as order processing, inventory management, and customer support.
  • Continuous Improvement: Implement changes based on insights to enhance efficiency and customer experience.

Oracle ERP

Oracle ERP systems, including Oracle E-Business Suite, Oracle ERP Cloud, and Oracle JD Edwards, leverage tools like Put It Forward for process mining:

  • Event Log Analysis: Analyze logs from various Oracle ERP modules to understand the sequence of events in business processes.
  • Rich Dashboards: Use dashboards to visualize process flows and identify areas for improvement.
  • Bottleneck Detection: Pinpoint stages in the process where delays or inefficiencies occur, such as in order processing or supply chain management.
  • Process Optimization: Redefine and automate processes to reduce costs and improve outcomes, ensuring alignment with business goals.

In summary, process mining for eCommerce teams using SAP, NetSuite, or Oracle ERP involves extracting and analyzing event logs to visualize processes, identify inefficiencies, and optimize operations for better performance and customer satisfaction.

Do I need Put It Forward Process Mining?

Depending on your need, if you are doing localized process mining that is only bot-based or single threaded processs activity, then local process mining is sufficient.  If you are doing enterprise-wide process mining then Put It Forward's process mining and analytics is needed.  Both can be used without conflict.